Frequently Asked Questions
Everything you need to know about your next pair of T.U.K. Shoes.
How do I know which size to order?
Most T.U.K. styles follow standard US sizing. Since we do not offer half sizes, we generally recommend sizing up if you are between sizes. Please refer to our detailed Size Guide on each product page for specific measurements.
What is your return policy?
We offer a 30-day return window for unworn items in their original packaging. Please ensure the soles are clean and show no signs of outdoor wear to qualify for a full refund or exchange.
Do you offer vegan-friendly footwear?
Yes! T.U.K. is proud to offer a wide selection of PETA-approved vegan styles made from high-quality synthetic materials that maintain our iconic aesthetic without using animal products.
How long does shipping take?
Standard domestic orders typically process within 1-2 business days and arrive within 3-7 business days. International shipping times vary by destination and selected carrier.
Can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
How should I care for my creepers and boots?
For leather styles, use a damp cloth and quality leather conditioner. For suede or TUKskin™ vegan materials, we recommend using a soft brush and specialized cleaning sprays to maintain the finish.